Audit report – VET Quality Framework Continuing Registration as a National VET Regulator (NVR) Registered Training Organisation.
ORGANISATION DETAILS
Organisation’s legal name Kanyani Pty Ltd as a Trustee for Training Trust
Trading name/s The Outdoor Education Consultants
RTO number 40608
CRICOS number n/a
AUDIT TEAM
Lead auditor Daniel Taylor
Auditor/s n/a
Technical adviser/s n/a
AUDIT DETAILS
Application number/s n/a
Audit number/s 1005624
Audit reason 1 Post initial
Audit reason 2 n/a
Audit reason 3 n/a
Activity type Site visit
Address of site/s visited 31 Ferrells Road COOROY QLD 4563
Date/s of audit 17/11/2014
Organisation’s contact for audit: Ms Jacinta Wolens CEO and owner
jacinta@toec.com.au (07) 54147416
NVR standards audited All Standards for Continuing Registration SNR 15, 16, 17, 18, 20.2, 22.2, 22.3, 23.1, 24.1 & 25
BACKGROUND
• Kanyani Pty Ltd as a Trustee for Training Trust trading as The Outdoor Education Consultants, initially registered in February 2013, specialise in the delivery of qualifications and individual units from the Sport, Fitness and Recreation Training Package.
• Blended learning is utilised, with some theory learning undertaken by distance. The RTO has an agreement to utilise a training venue at Noosa Heads for classroom learning, and approval to utilise Council and State-owned outdoor facilities to conduct practical assessment.
• The RTO has no partnering arrangements in place.
Total number of current enrolments in RTO as at audit date:
• 30
AUDIT SAMPLE
Code Qualification/Course/Unit name Mode/s of delivery/assessment* Current Enrolments (If not yet on scope, record N/A)
SIS30413 Certificate III in Outdoor Recreation Blended face-to-face and distance n/a
SIS40313 Certificate IV in Outdoor Recreation Blended face-to-face and distance n/a
TAEDEL301A Provide work skill instruction Blended face-to-face and distance n/a
*Apprenticeship, Traineeship, Face to face, Distance, Online, Workplace, Mixed, Other (specify)
INTERVIEWEES
Name Position Qualification/Course/Unit code/s
Jacinta Wolens CEO – Operations Director SIS30413, SIS40313
Jonathan Symmonds Chief Executive Officer SIS30413, SIS40313
ORIGINAL AUDIT FINDING AT TIME OF AUDIT
Audit finding as at 17/11/2014: Minor non-compliance
• The level of non-compliance considers the potential for an adverse impact on the quality of training and assessment outcomes for students.
• If non-compliance has been identified, this audit report describes evidence of the non-compliance.
• Refer to notification of non-compliance for information on providing further evidence of compliance.
AUDIT FINDING FOLLOWING ANALYSIS OF RECTIFICATION EVIDENCE
Audit finding following analysis of additional evidence provided on dd/mm/yyyy: n/a
AUDIT FINDING BY STANDARD
Standard Original finding Finding following rectification
SNR 15 Not compliant n/a
SNR 16 Compliant n/a
SNR 17 Compliant n/a
SNR 18 Not compliant n/a
SNR 19 Not audited n/a
SNR 20 Compliant n/a
SNR 21 Not audited n/a
SNR 22 Compliant n/a
SNR 23/AQF Compliant n/a
SNR 24 Compliant n/a
SNR 25 Compliant n/a
SNR 15 The NVR registered training organisation provides quality training and assessment across
all of its operations, as follows:
15.1 The NVR registered training organisation collects, analyses, and acts on relevant data for continuous improvement of training and assessment.
Original finding: Compliant Following rectification: n/a
15.2 Strategies for training and assessment meet the requirements of the relevant Training Package or VET accredited course and have been developed through effective consultation with
industry.
Original finding: Compliant Following rectification: n/a
15.3 Staff, facilities, equipment and training and assessment materials used by the NVR registered training organisation are consistent with the requirements of the Training Package or
VET accredited course and the NVR registered training organisation’s own training and assessment strategies and are developed through effective consultation with industry.
Original finding: Not compliant Following rectification: n/a
Reasons for finding of non-compliance:
• Refer to SNR 15.5 for non-compliances regarding assessment materials.
In order to become compliant, the organisation is required to:
• Address the non-compliances identified with SNR 15.5. Refer to SNR 15.5.
Analysis of rectification evidence:
• Evidence yet to be supplied
Reasons for outstanding non-compliance:
• Not applicable at this time
15.4 Training and assessment is delivered by trainers and assessors who:
(a) have the necessary training and assessment competencies as determined by the National Skills
Standards Council or its successors; and
(b) have the relevant vocational competencies at least to the level being delivered or assessed;
and
(c) can demonstrate current industry skills directly relevant to the training/assessment being undertaken; and
(d) continue to develop their vocational education and training (VET) knowledge and skills as well as their industry currency and trainer/assessor competence.
Original finding: Compliant Following rectification: n/a
15.5 Assessment including Recognition of Prior Learning (RPL):
(a) meets the requirements of the relevant Training Package or VET accredited course; and
(b) is conducted in accordance with the principles of assessment and the rules of evidence; and
(c) meets workplace and, where relevant, regulatory requirements; and
(d) is systematically validated.
Original finding: Not compliant Following rectification: n/a
Reasons for finding of non-compliance:
TAEDEL301A Provide work skill instruction
• The practical assessment tasks did not meet the requirements of the Training Package, nor did they meet the principles of assessment or the rules of evidence, as the assessments did not address all of the skills and critical aspects for assessment as required by the unit.
In order to become compliant, the organisation is required to:
TAEDEL301A Provide work skill instruction
• Provide a complete set of assessment tools that address all requirements of the Training Package, specifically all required skills and critical aspects for assessment.
Analysis of rectification evidence:
• Evidence yet to be supplied
Reasons for outstanding non-compliance:
• Not applicable at this time
SNR 16 The NVR registered training organisation adheres to principles of access and equity and maximises outcome for its clients, as follows:
16.1 The NVR registered training organisation establishes the needs of clients, and delivers services to meet these needs.
Original finding: Compliant Following rectification: n/a
16.2 The NVR registered training organisation continuously improves client services by collecting, analysing and acting on relevant data.
Original finding: Compliant Following rectification: n/a
16.3 Before clients enrol or enter into an agreement, the NVR registered training organisation informs them about the training, assessment and support services to be provided, and about their rights and obligations.
Original finding: Compliant Following rectification: n/a
16.4 Employers and other parties who contribute to each learner’s training and assessment are engaged in the development, delivery and monitoring of training and assessment.
Original finding: Compliant Following rectification: n/a
16.5 Learners receive training, assessment and support services that meet their individual needs.
Original finding: Compliant Following rectification: n/a
16.6 Learners have timely access to current and accurate records of their participation and progress.
Original finding: Compliant Following rectification: n/a
16.7 The NVR registered training organisation provides appropriate mechanisms and services for learners to have complaints and appeals addressed efficiently and effectively
Original finding: Compliant Following rectification: n/a
SNR 17 Management systems are responsive to the needs of clients, staff and stakeholders, and the environment in which the NVR registered training organisation operates, as follows:
17.1 The NVR registered training organisation’s management of its operations ensures clients receive the services detailed in their agreement with the NVR registered training organisation.
Original finding: Compliant Following rectification: n/a
17.2 The NVR registered training organisation uses a systematic and continuous improvement approach to the management of operations.
Original finding: Compliant Following rectification: n/a
17.3 The NVR registered training organisation monitors training and/or assessment services provided on its behalf to ensure that it complies with all aspects of the VET Quality Framework.
Original finding: Compliant Following rectification: n/a
17.4 The NVR registered training organisation manages records to ensure their accuracy and integrity.
Original finding: Compliant Following rectification: n/a
SNR 18 The NVR registered training organisation has governance arrangements in place as follows:
18.1 The NVR registered training organisation’s Chief Executive must ensure that the NVR registered training organisation complies with the VET Quality Framework. This applies to all of
the operations within the NVR registered training organisation’s scope of registration, as listed on the National Register.
Original finding: Not compliant Following rectification: n/a
Reasons for finding of non-compliance:
• As non-compliance has been identified with SNRs 15.3 and 15.5, the Chief Executive has not ensured that the NVR registered training organisation complies with the VET Quality Framework.
In order to become compliant, the organisation is required to:
• No specific evidence is required. Evidence provided that rectifies the non-compliances identified with SNRs 15.3 and 15.5 will satisfy the requirements of this Standard.
Analysis of rectification evidence:
• Evidence yet to be supplied
Reasons for outstanding non-compliance:
• Not applicable at this time
18.2 The NVR registered training organisation must also explicitly demonstrate how it ensures the decision making of senior management is informed by the experiences of its trainers and assessors.
Original finding: Compliant Following rectification: n/a
SNR 19 Interactions with the National VET Regulator
19.1 The NVR registered training organisation must co-operate with the National VET Regulator:
(a) in the conduct of audits and the monitoring of its operations;
(b) by providing accurate and timely data relevant to measures of its performance;
(c) by providing information about significant changes by its operations;
(d) by providing information about significant changes to its ownership; and
(e) in the retention, archiving, retrieval and transfer of records consistent with National VET
Regulator’s requirements.
Original finding: Not audited Following rectification: n/a
SNR 20 Compliance with legislation20.1 The NVR registered training organisation must comply with relevant Commonwealth, State or Territory legislation and regulatory requirements relevant to its operations and its scope of registration.
Original finding: Not compliant Following rectification: n/a
20.2 The NVR registered training organisation must ensure that its staff and clients are fully informed of legislative and regulatory requirements that affect their duties or participation in vocational education and training.
Original finding: Compliant Following rectification: n/a
SNR 21 Insurance
21.1 The NVR registered training organisation must hold public liability insurance throughout its registration period.
Original finding: Not audited Following rectification: n/a
SNR 22 Financial management
22.1 The NVR registered training organisation must be able to demonstrate to the National VET Regulator, on request, that it is financially viable at all times during the period of its
registration.
Original finding: Not audited Following rectification: n/a
22.2 The NVR registered training organisation must provide the following fee information to each client:
(a) the total amount of all fees including course fees, administration fees, materials fees and any other charges;
(b) payment terms, including the timing and amount of fees to be paid and any non- refundable deposit/administration fee;
(c) the nature of the guarantee given by the NVR registered training organisation to complete the training and/or assessment once the student has commenced study in their chosen qualification or course;
(d) the fees and charges for additional services, including such items as issuance of a replacement qualification testamur and the options available to students who are deemed not yet competent on completion of training and assessment; and
(e) the organisation’s refund policy.
Original finding: Compliant Following rectification: n/a
22.3 Where the NVR registered training organisation collects student fees in advance it must ensure it complies with one of the following acceptable options:
(a) (Option 1) the NVR registered training organisation is administered by a State, Territory or Commonwealth government agency;
(b) (Option 2) the NVR registered training organisation holds current membership of an approved Tuition Assurance Scheme;
(c) (Option 3) the NVR registered training organisation may accept payment of no more than $1000 from each individual student prior to the commencement of the course. Following course
commencement, the NVR registered training organisation may require payment of additional fees in advance from the student but only such that at any given time, the total amount required to be paid which is attributable to tuition or other services yet to be delivered to the student does not
exceed $1,500;
(d) (Option 4) the NVR registered training organisation holds an unconditional financial guarantee from a bank operating in Australia for no less than the full amount of funds held by the
NVR registered training organisation which are prepayments from students (or future students) for tuition to be provided by the NVR registered training organisation to those students; or
(e) (Option 5) the NVR registered training organisation has alternative fee protection measures of equal rigour approved by the National VET Regulator.
Original finding: Compliant Following rectification: n/a
SNR 23 Certification, issuing and recognition of qualifications & statements of attainment
23.1 The NVR registered training organisation must issue to persons whom it has assessed as competent in accordance with the requirements of the Training Package or VET accredited course, a VET qualification or VET statement of attainment (as appropriate) that:
(a) meets the Australian Qualifications Framework (AQF) requirements;
(b) identifies the NVR registered training organisation by its national provider number from the National Register and
(c) includes the NRT logo in accordance with its current conditions of use.
Original finding: Compliant Following rectification: n/a
23.2 The NVR registered training organisation must recognise the AQF and VET qualifications and VET statements of attainment issued by any other RTO.
Original finding: Not audited Following rectification: n/a
23.3 The NVR registered training organisation must retain client records of attainment of units
of competency and qualifications for a period of 30 years.
Original finding: Not audited Following rectification: n/a
23.4 The NVR registered training organisation must provide returns of its client records of attainment of units of competency and VET qualifications to the National VET Regulator on a regular
basis, as determined by the National VET Regulator. [no requirements currently exist]
This element was not audited.
23.5 The NVR registered training organisation must meet the requirements for implementation of a national unique student identifier. [no requirements currently exist]
This element was not audited.
SNR 24 Accuracy and integrity of marketing
24.1 The NVR registered training organisation must ensure its marketing and advertising of AQF and VET qualifications to prospective clients is ethical, accurate and consistent with its scope of registration.
Original finding: Compliant Following rectification: n/a
24.2 The NVR registered training organisation must use the NRT logo only in accordance with its conditions of use.
Original finding: Not audited Following rectification: n/a
SNR 25 Transition to Training Packages/expiry of VET accredited courses
25.1 The NVR registered training organisation must manage the transition from superseded Training Packages within 12 months of their publication on the National Register so that delivers only currently endorsed Training Packages.
Original finding: Compliant Following rectification: n/a
25.2 The NVR registered training organisation must manage the transition from superseded VET accredited courses so that it delivers only currently endorsed Training Packages or currently VET accredited courses.
Original finding: Compliant Following rectification: n/a